Public Transport is the best way to travel to and from Optus Stadium. Your ticket includes return travel on Transperth rail and bus services. For information on how to get to Optus Stadium, please visit https://www.transperth.wa.gov.au/Journey-Planner/Optus-Stadium
Parking is only available for Premium Members who have this included as a benefit of their full-season Premium Membership. Premium Members with parking included are also able to have this swapped to a Drop-Off/Pick-Up Pass by speaking with their dedicated Account Manager. Please click here and navigate to your Premium offering to view whether your Premium Membership includes parking.
There are limited ACROD parking bays and a space is not guaranteed. If there are no parking bays available, an ACROD Drop-Off pass can be provided. To access the ACROD Parking or Drop-Off areas, you must have the below: 1. A valid event ticket; 2. An ACROD permit; 3. A parking or drop-off pass. Registrations for ACROD parking will open three weeks prior to each event, and will close at 9am on the Monday before each event. To register for ACROD parking please click here.
Although Optus Stadium is reported to have 85% of seats under the dripline, the roof is very lightweight - and very high. This means that most sections are subject to the elements, particularly in the event of heavy rain or wind.
Smoking inside the Stadium is not permitted. Designated smoking areas are available outside each Gate. For directions to these designated smoking areas, please see a Stadium staff member.
First aid stations are located in the following positions within Optus Stadium - Level 1 (Aisle 146) - Level 5 (Aisle 548) Medical crews will be present inside the stadium to attend to any problems, no matter how big or small. Please see Stadium staff for assistance.
All catering and beverage services are co-ordinated by VenuesLive who will serve you in a responsible, friendly and professional manner. We encourage you and your guests to consume alcohol in moderation at all times. As the liquor license holders, VenuesLive reserves the right to discontinue liquor service to any guests who are intoxicated or interfering with the enjoyment of other patrons. Intoxicated guests will be required to be escorted from the premises by venue security and/or police. Liquor will only be served to patrons over the age of eighteen (18) years. The liquor license governing Optus Stadium prohibits the removal of any alcoholic beverage from the ground.
If you have lost a personal item whilst visiting Optus Stadium, please contact VenuesLive reception (1300 297 588) during business hours (Monday-Friday).
To view the conditions of entry for Optus Stadium, please click here.
Please click here for Optus Stadium’s Frequently Asked Questions.
Please contact a member of the Premium Sales Team on (08) 9388 4521, or firstname.lastname@example.org. Staff are available Monday to Thursday, 9am to 5pm, and Friday 9am to 4:30pm.
Please click here for all Hospitality opening times. Please note, these may be subject to change under COVID restrictions. Please contact your Account Manager or refer to your pre-event email for confirmation.
Wayfinding information will be sent to you on the Monday before a home game. If you have any further questions, don't hesitate to contact the Premium Sales team.
Please click here for the dress codes for each Premium Hospitality facility.
Please bring along some wet weather attire. Umbrellas are able to be brought into Optus Stadium but are not allowed to be opened while standing or sitting to view the match.
Information will be emailed to the main contact of the Hospitality tickets at least one week prior to each match day. If you have any further questions, don't hesitate to contact the Premium Sales team.
Dietaries must be entered at least 3 business days prior to a match. Please email email@example.com directly, stating your function name, booking registration and your dietary requirement, including children's meals, to submit your request.
Yes, however, all children over the age of 5 years of age require a Hospitality ticket and must be under adult supervision at all times. Children 4 years and under are able to be carried into Optus Stadium and your Premium facility for free (when there are no COVID restrictions in place). They will not have a seat and will be required to sit on your lap to watch the game. Please advise your dedicated Account Manager one week prior to the match if your child requires catering - this will come at an additional cost. There is no pre-organised children's meals in each Hospitality facility if not previously advised.
All West Coast Eagles home game ticketing will be digital via your smartphone. The main contact for your Premium Hospitality tickets will be emailed approximately 2 business days prior to each match, once the digital tickets are active and ready to be downloaded to your smartphone.
You will need to follow the instructions from our Ticketing Guide by clicking here in order to download your digital ticket(s). Using your smartphone along with this guide, you will be able to download your digital ticket(s) and scan into Optus Stadium.
Your digital tickets will provide the holder with access to Optus Stadium, as well as your relevant box, suite or function room. Your ticket will also provide return travel on Transperth bus or train services 3 hours pre and post-game. Each ticket is only valid for its allocated match.
Please refer to the Ticketing Guide for a list of Frequently Asked Questions/Troubleshooting.
Yes, tickets may be transferred to other guests. It is your responsibility to provide them with game day information including dress regulations as well as the tickets prior to the match.
Yes, single game tickets can be purchased for each of our home games (unless sold out prior). There is no minimum number of tickets that can be purchased. Under the current capacity restrictions we can not guarantee availability. Please contact our Premium Sales team on (08) 9388 4521 to make an enquiry and we will do our best to assist you.
Yes, tickets to any round can be purchased and transferred as a gift (unless sold out prior). Under the current capacity restrictions we can not guarantee availability. Please contact our Premium Sales team on (08) 9388 4521 to make an enquiry and we will do our best to assist you.
Should none of the troubleshooting or FAQ answers in the Ticketing Guide resolve your issue, please contact your dedicated Account Manager or Premium Sales on (08) 9388 4521 / firstname.lastname@example.org during regular business hours.
All West Coast Eagles staff will be on-site at Optus Stadium for match days. As a result, emails and phones are not attended to. Should you require ticketing help on a match day, please see West Coast Eagles Membership Staff located at Gates B, C, D or E at Optus Stadium from two hours prior to bouncedown on game day.
The West Coast Eagles are due to play one qualifying home and one qualifying away RAC derby against the Fremantle Dockers. For the away RAC derby, your normal match day seats will NOT be available. However, if you do wish to attend, tickets can be purchased through Ticketmaster during the West Coast Eagles member priority pre-sale. Please be aware tickets are strictly limited to one per membership.